Terms & Conditions

These Terms govern your use of BetterButter, operated by SoelTech Solutions Inc. ("we", "us", "our"). By creating an account or using the Service you agree to them. If you do not agree, do not use the Service.

1. The Service

BetterButter is a practice tool for high-stakes conversations. You take simulated phone calls with an AI character, and the Service produces a written report assessing how the call went.

The Service is a rehearsal aid, not professional advice. It is not certified training, coaching by a qualified professional, therapy, or advice of any kind. The characters are software and are not real people.

2. Accounts and Responsibilities

You must be at least 13 years old. You are responsible for the security of your account and for everything done through it. Accounts are personal and for one individual; do not share credentials.

3. Conduct and Restrictions

You agree not to use the Service unlawfully or to harass others; not to reverse engineer, scrape, or attempt to extract the underlying models or prompts; not to resell or commercially redistribute the Service or its output; and not to interfere with or place undue load on our systems, including automating calls to consume capacity.

Do not disclose anything on a practice call that you are not free to disclose, including third-party confidential information or personal health information. Calls are transcribed and processed by AI service providers.

4. Content and Intellectual Property

Your content is yours. The transcripts and reports generated from your calls belong to you. You grant us only the licence needed to operate the Service: to process your call, generate your report, and store it for you.

We do not use your content to train AI models.

The Service itself, including its software, scenarios, characters, scoring rubric and branding, remains our property.

5. Plans, Billing and Payment

5.1 Where you buy. All purchases are made on our website and processed by Stripe. The mobile app does not sell anything.

5.2 Fees. You pay the fee for the plan you select at the time of purchase. Fees are non-refundable except as set out below or as required by law.

5.3 Subscriptions. Monthly plans renew automatically until cancelled. You may cancel at any time through the billing portal, and access continues to the end of the paid period.

5.4 Day Pass. A one-time purchase granting a fixed number of calls within a 24-hour window. That window starts at your first call, not at the moment of purchase. Unused calls expire with the window. Buying another pass adds its calls to whatever remains.

5.5 Call allowances. Plans include a stated number of calls, and each call has a maximum length. Unused monthly calls do not roll over.

5.6 Price changes. We may change prices. Changes apply from your next billing period and we will tell you in advance.

6. Cancellation and Refunds

6.1 Cancelling. Cancel a subscription at any time from the billing portal, or by deleting your account.

6.2 Deleting your account cancels billing. Deletion cancels any active subscription immediately and permanently removes your data. Time remaining in the current period is not refunded.

6.3 Refunds. We offer a full refund of a subscription within fourteen (14) days of the initial purchase. A Day Pass is refundable only if no call has been taken against it, because it is consumed on use. Otherwise fees are non-refundable except where required by law.

7. AI-Generated Output

7.1 Reports, scores and character dialogue are generated by AI models and will vary between calls, even similar ones.

7.2 Disclaimer. SOELTECH SOLUTIONS INC. MAKES NO WARRANTY, REPRESENTATION OR CONDITION THAT AI OUTPUTS WILL BE ACCURATE, RELIABLE, COMPLETE OR FREE FROM ERRORS. AI IS AN EVOLVING FIELD AND MAY PRODUCE UNINTENDED OR INCORRECT RESULTS. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VERIFYING ANY AI OUTPUT BEFORE RELYING ON IT.

7.3 Characters may end a call. A character may end a practice call early if the conversation warrants it. That is intended behaviour and part of the realism, not a fault, and such a call still counts against your allowance.

8. Indemnification

You agree to indemnify and hold harmless SoelTech Solutions Inc. from any claim arising out of your use of the Service, your content, or your breach of these Terms.

9. Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK, AND THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS. WE EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

The Service depends on third-party AI providers and on your network connection. We do not warrant that calls will always connect, that audio will be uninterrupted, or that a report will always be produced.

10. Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT SHALL SOELTECH SOLUTIONS INC. BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE OR DATA, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO US DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Suspension and Termination

We may suspend or terminate an account that breaches these Terms, or where required by law. You may stop using the Service and delete your account at any time.

12. Dispute Resolution and Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there, without regard to conflict of law rules. The parties will attempt in good faith to resolve any dispute informally before commencing proceedings.

13. General

If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver of it. These Terms are the entire agreement between you and us regarding the Service. We may update them and will notify you of material changes.

14. Contact

SoelTech Solutions Inc.
legal@betterbutter.app